Thursday, 26 July 2012

How to Configure SMTP on Avaya IP Office

If you want to use email on your Avaya IP Office phone system you will need to configure the SMTP settings. This can be useful if you want to alert users that they have a new voicemail message or copy or forward the message to your users mailboxes.

Open up the Avaya IP Office Manager application and navigate to the system settings.

Select the SMTP tab and you are now ready to enter the settings.

You will need to know the IP address of your SMTP server. If you don't know this you may need to contact your Network Administrator.

You will also need to know the port number of the SMTP server. The default SMTP port is 25.

You can enter an email address that you want all emails from the IP Office system to come from.

If your SMTP server requires authentication you will need to click the checkbox "Server Requires Authentication" and enter a username and password of the account you need to use. You may want to create a specific account to use for this purpose and then you can enter that accounts email address in the "Email From Address" box.

Configure Avaya IP Office Voicemail

You can enable Voicemail for any of the users on your phone system by using the manager application.

Open up the Avaya IP Office Manager and navigate to the users. Find the user you want to set up voicemail for and select the voicemail tab.

To turn on voicemail simply click on the Voicemail On checkbox.

You have a number of other options on how you want to control access to voicemail and how the user gets notified of new messages.

To require the user to enter a code to access their voicemail type it into the Voicemail Code box and confirm boxes. When a user then tries to access their voicemail they will be prompted to enter the code.

You can enable help for the user when they are using their voicemail by clicking on the Voicemail Help checkbox.

Notifying a user of new voicemail messages

There will usually be a visual notification on the users handset when they have a voicemail message. For example on the 1608 handset a red light is lit up on the top right of the phone.

In addition there are a couple of other ways you can alert users to new messages:-

If you enable Voicemail Ringback the system will ring the users handset to deliver the new message.

You can enter the users email address in the Voicemail email box to get the system to contact the user by email to let them know they have a new message.

If you do this you then have the option to

1.      Send them a copy of the voicemail message

2.      Send them an email alerting them to the fact that they have a new message

3.      Forward the voicemail message

You will need to make sure that your IP Office system is configured with the relevant email server information (SMTP) so that emails can be delivered to your users.

Wednesday, 30 May 2012

IP Office DDI | DID Incoming Call Route

How to create a new DDI or DID number

A Direct Inward Dial (DID) or Direct Dial-in (DDI) number is a great way to route calls directly to an internal extension or hunt group.

It has three main benefits:-

1.      The user or department who can now give out a direct number for people to contact them on.

2.      It means that calls are not tying up the main number and reception.

3.      It makes it much easier for callers to get straight through to the person or department they need to speak to.

Question is: How do you set up a  new DID number or DDI number on the Avaya IP Office system?

Fortunately it is quite straightforward….